Will the mobile app work on Android and iOS?
Yes, the app is available for both Android and iOS. You can download from the respective stores.
Do I need to install anything on Magento?
Yes, you need to install the “MageMob Inventory” extension on Magento.
Do you provide demo?
Yes, demo is worth a thousand words. You can view the demo details and video on our store page.
Will I be able to upgrade it from a lower plan to a higher plan?
Yes, you can upgrade it, - by paying the balance amount.
Do you provide installation service?
Yes, we do provide the installation service. You can tick the installation service checkbox while purchasing or can transfer $25 to our PayPal account firstname.lastname@example.org later on.
Can I edit the extension?
All our extensions are 100% open source. You can customize the extension except the file containing our license code.
What if I get an error message after the installation of extension Or 404 Error Page not found, after installing extension?
No need to worry. Just log out of your Magento admin panel and login in again.
Can you customize the extension and app as our store needs?
Yes, we do customize the extension and app as per your need. This requires extra effort and estimation.
Do you have a refund policy?
Yes, you can refer our refund policy @ https://store.biztechconsultancy.com/refund-policy.htm. We stand behind the quality of our extensions with a 15 day money back guarantee.
What to do if I cannot login the app?
Please ensure that you are using the correct username, password and URL. You can get the correct URL to enter by following the below mentioned steps: i. Login to your admin panel. ii. Go to System → Configuration → MageMob Admin. iii. Look for “Store Base Url QRcode” and scan it with your device. iv. This will show you the URL to be entered while signing in the app. Note: If you have set “Add Store Code to Urls” to “Yes”, then kindly append the store code to the URL to login with the app. You can check the setting at following path: System->configuration->Web->URL Options -> Add Store Code to Urls.
What if I cannot login the app in spite of entering correct URL, username and password?
It can be the “ALL” module conflict. There must another “ALL” module on your Magneto installation conflicting with our “ALL” module. You can disable the Biztech_All module from this file : "/app/etc/modules/Biztech_All.xml". Please replace "
true" with " false". Clear your store cache. It will be disabled.
What if my admin panel goes unreachable after installing the extension?
It can be the “ALL” module conflict as well. You can refer the answer of previous question.
The app is not working fine on Android 6.0. What may the reason?
Please ensure that you have granted required permissions for the app. For enabling permissions, please go to Settings → Apps → MageMob Admin → Permissions and enable all required permissions to make the app work properly.
Is SOAP user required?
No, with the latest version of extension and app, the SOAP user is no longer required. You can login the app with admin credentials only.
What if after trying all your suggestions, still cannot login the app?
There must be some major 3rd party extension conflicts. You can shoot and email at email@example.com for further seamless support.
What sort of notifications will be received in the app?
You will receive the following notifications based on your back end configuration: i. Order notification ii. Product notification iii. Customer notification iv. Review notification
Can the notification message be customized?
Yes, you can provide the notification message for new order placed, new customer registered and new review added for product.
Is there any alert notification for products running out of stock?
Yes, you need to set the minimum quantity required for product and the notification message to be displayed in the app when the product’s quantity goes less than or equal to threshold.
Is it mandatory creating a default warehouse for products?
No, once you install our extension, a default warehouse will be created and the products thereafter will be assigned to this primary warehouse if the warehouse is not specified. 2. Is there a way out to see who updated the product quantity?
Is there a way out to see who updated the product quantity?
Yes, we have a module called “Inventory log” which will provide you the following information: i. Product SKU (which product’s quantity has been altered) ii. System action (quantity has been altered using which action) iii. Action type(quantity has been increased or decreased) iv. Product’s quantity before and after the action v. Processed date vi. Interface(mobile or desktop) vii. User
What is the difference between “Pending products” and “Pending Orders”?
Pending products will list the products which are “Out of Stock” and need to order them from supplier to get them back in stock. Pending orders will the list the orders which are backordered and you need to purchase from supplier to fulfill the sales orders.
Can single purchase order have multiple stocks received?
Yes, as we allow partial delivery, single PO can have multiple SR.
Is it possible to create purchase order for different suppliers at a time?
Yes, you can select multiple suppliers in the PO generation at a time. But PO for multiple suppliers will be generated different.
What if the unit cost changes (increases/decreases) when stock is received against PO?
We do have a provision to enter the unit cost while the stock is received. You can also enter the shipping cost if any.
I have multiple stocks received for single purchase order. Is it allowed to create purchase invoice for each stock received?
No, purchase invoice will be created per purchase order.